Refund & Return Policy

A note about food products

Our products are shelf-stable jarred goods. For the safety of other customers, we generally cannot accept physical returns of food products once they have been delivered. Instead, we issue refunds for the issues below.

We accept refund requests for

• Items that arrive damaged (broken jar, compromised seal, leaking).
• The wrong item was shipped.
• Quality issues with the product (off flavor, spoilage, foreign object).

How to request a refund

1. Contact dan@dilldaddypickles.com within 7 days of delivery.
2. Include your order number and a short description of the issue.
3. Attach a clear photo of the damaged item, the packaging, or the product issue. Photos are required to process damage and quality claims.

Damaged or missing items

If your order arrives damaged or with missing items, please report it within 90 days of your ship date through your account at dilldaddypickles.com/account/orders.

You will need to provide:

• ✓ Photos of the damaged item(s)
• ✓ Photos of the outside of the shipping box
• ✓ A description of the damage

Please keep all packaging and damaged items until your claim is resolved. We will respond within 1–2 business days.

When we’ll issue a refund

Once we confirm the issue, we’ll issue a refund to your original payment method within 5–7 business days. The time it takes for the refund to appear on your statement depends on your bank.

In some cases we may offer a replacement shipment instead of a refund — we’ll discuss the best option with you.

What we can’t refund

• Opened products (unless the issue is a quality problem documented with a photo).
• Requests made more than 7 days after delivery.
• Products damaged after delivery (for example, a jar left on the porch in freezing weather).
• Changes of taste — pickles are personal, and we respect that.

Shipping & address errors

If your package is marked delivered but you can’t find it, please check with your neighbors and local post office first. If it’s still missing after 48 hours, email us and we’ll help. If a package is returned to us because of an incorrect address you provided, we can reship at your expense or refund the product cost (shipping is non-refundable in that case).

Questions

Email dan@dilldaddypickles.com — we usually reply within one business day.

Dill Daddy Pickles
3765 Broadmoor Ave SE, Grand Rapids, MI 49512